Video transcript: Chase Credit Journey Credit Report Errors
Note:
This video uses text and infographics, presented as napkin sketches, to illustrate and reinforce spoken content.
On screen:
Chase Credit Journey. Detecting Credit Report Errors.
Note:
Soft music plays.
Narrator:
Credit Report Errors.
On screen:
The Narrator's dialogue appears as written text on a napkin.
Narrator:
It's important to watch out for warning signs on your credit report. Errors can show up because of an innocent mistake or fraud.
On screen:
A drawing appears of a detective looking through a magnifying glass.
Narrator:
As you read through your credit report, try to look out for: inaccurate personal information, such as a phone number or an address that doesn't belong to you...
On screen:
A drawing appears of a hand holding an ID card.
Narrator:
An incorrect account status, like an account wrongly marked as closed...
On screen:
A sign appears reading: "Account Closed."
Narrator:
Inaccurate balances or incorrect missed payments recorded on your credit accounts...
On screen:
A credit account document appears with an exclamation point in front of it.
Narrator:
An account you don't recognize, like a credit card that you didn't open.
On screen:
A drawing appears of someone using a mobile device to check an unrecognized credit card.
Narrator:
To find mistakes, it's important to check your credit report regularly. Then go through your report and make sure each section is correct, including your personal information, accounts, credit checks, and public records.
On screen:
A drawing shows someone thoroughly reviewing their credit report, and then checking boxes off a separate checklist marked "Personal Information," "Accounts," "Credit Checks," and "Public Records."
Narrator:
If you find an error on your report, you can file a dispute with the credit bureau to get it fixed.
On screen:
Flashing exclamation point signs appear, highlighting the importance of disputing an error using the credit bureau.
Note:
Small print text appears, reading “Powered by Napkin Finance.”
On screen:
Chase Credit Journey.